FAQ
1. What types of jewelry do you sell?
We offer a wide range of women's jewelry, including earrings, necklaces, bracelets, rings, and more. Our collection features both timeless classics and modern, trendy designs to suit every style.
2. How can I place an order?
To place an order, simply browse our collection, add items to your cart, and proceed to checkout. You can choose your preferred payment method and complete your purchase securely on our website.
3. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options during checkout.
4. Is it safe to shop on your website?
Yes! Our website uses secure encryption to protect your personal information and payment details. Shopping at Gemify Nova is 100% safe and secure.
5. Do you offer international shipping?
Currently, we only ship within the United States. We are exploring options for international shipping and will update our customers once it becomes available.
6. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.
7. Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of purchase, as long as the items are unused, in their original condition, and with the original packaging. Please refer to our Returns & Exchanges page for more details.
8. How do I know my ring size?
We recommend using a ring sizer or visiting a local jeweler to determine your size before making a purchase. You can also check our Ring Size Guide on the product page for more assistance.
9. Are your jewelry pieces hypoallergenic?
Most of our jewelry is made from high-quality materials such as sterling silver, gold-plated metals, and stainless steel, which are generally hypoallergenic. However, please check individual product descriptions for specific information on materials used.
10. Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. You can select the gift wrapping option at checkout, and your jewelry will arrive beautifully packaged, ready to gift.